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9本《民情日志》记录770条社情民意
2017-08-25 08:36:54 中国青年网
“最近雨水多,小区48号楼前的杂草长得太高了,招蚊虫不说,看上去很荒凉。请社区帮助解决。”8月22日,记者在阜新市新邱区中兴街道中兴社区看到了一本装订成册的《民情日志》,上面这条民生意见来自辖区居民崔景海。
2015年,新邱区中兴社区两委班子换届。新一届两委班子产生后,他们思考的第一个问题就是如何惠民生、察民情、保民安、化民怨、汇民力、聚民心。经社区党委商议决定建立《民情日志》,通过《民情日志》搭建与居民联系的桥梁。《民情日志》 主要记录的是社情民意,实行一事一记,凡是居民来访或来电反映的情况和诉求都需形成记录。
每次接到居民反映情况后,中兴社区党委书记牛淑敏都去实地考察。在接到崔景海反映的杂草问题后,牛淑敏实地考察认为崔景海反映问题真实存在,而且应该及时解决。于是她将情况上报给中兴街道。4天后,新邱区委组织在职党员进社区活动,约40名在职党员进入该小区把48号楼前的杂草全部清除掉。如今这栋楼前干净如初。“太有效率了!真没想到《民情日志》有这么大功效。”崔景海说。
牛淑敏说:“我要求社区干部认真对待群众来电、来访,对于事关群众利益或民生方面的各种问题,都要记录清楚完整。之后,要结合实际提出具体解决方案,对每一个问题都要有明确的答复或处理结果,做好反馈工作,杜绝悬而未决现象的发生。”
记者注意到,中兴社区还建立了《民情日志》管理制度,特别提出社区党委将不定期抽查和督导 《民情日志》,对优秀的记录责任人予以表扬和奖励,对内容不实或不认真记录的责任人,将给予批评或责成限期改正。
《民情日志》架起了基层党组织和居民之间的连心桥梁,可充分反映居民的意愿和诉求,同时鞭策社区干部提高服务水平,增加了居民的满意度和获得感。据统计,3年来,中兴社区多渠道了解民情,记录了9本《民情日志》,共计770条社情民意,成功解决770件。
□本报记者/年旭春
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