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旅游市场实现“三升一降”

2017-08-21 08:27:32   中国青年网

本报讯(记者 李秀春) 丽江市坚持以问题为导向,重拳整治旅游市场乱象,促进游客接待量、旅游综合收入、游客满意度明显提升,游客投诉明显下降。

今年以来,市委、市政府针对丽江古城、拉市海景区存在的问题,取消了古城口查验补征,适当延长了古维费票据使用有效期限,对特殊群体给予优惠减免,促进古城景区游客由5月初的日均2万人左右增加到目前的15万人左右。重点强化拉市海马场旅游市场规范化标准化建设,加强对旅游从业人员进行教育、监管和培训。目前,拉市海马场已由原来的54个整合为18个。

针对旅游购物、旅行社经营、导游管理、景区景点监管等方面存在的突出问题,累计出动执法人员3.78万人次,检查旅游团队4946个。通过多管齐下、重拳整治,全市旅游市场秩序明显好转。4月中旬以来,全市共办理涉旅违法违规案件129起,占全省的46.74%,游客满意度明显提升。接听游客咨询、投诉电话同比下降65.75%,受理来信来函及转办案件同比下降12.53%,旅游购物退货同比下降72%。

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