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上海8月17日消息(记者杨静 通讯员龚纾碧)在16日召开的上海市卫生计生系统持续改善医疗服务交流推进会上,本着“以患者为中心,以问题为导向”,市卫生计生委向沪上卫生计生系统倡导推广改善医疗服务十大系列举措,号召全市医务人员为患者营造更加温馨、舒适、便捷的医疗环境。 据了解,上海市卫生计生系统文明办于2015年9月起在全市开展“医疗服务品牌”推选活动,共有162家单位,165个品牌服务项目脱颖而出,有59家单位,80个品牌服务项目最终入选,并从中归纳、凝练出改善医疗服务十大系列举措,包括:就医流程更便捷、就医质量更提高、资源整合更优化、医患沟通更充分、人文关怀更温馨、志愿服务更广泛、健康教育更多样、特殊人群更关爱、细节服务更创新、后勤服务更保障。 其中,借鉴“新媒体无边界医疗服务平台”“门诊预约诊疗服务”“互联网+精准就诊”“O2O线上线下共预约”“出入院一站式服务中心”等创新理念与方法,以现代流程管理为抓手、以移动互联技术为依托,根据医疗机构级别的不同分层施策,因地制宜地持续优化就医流程,解决患者就医环节中遇到的问题,不断改善患者就医体验。 与此同时,注重充分发挥医疗联合体、三级医疗体系的积极作用,通过双向转诊、分级诊疗、设立社区工作室等途径,整合各类优质医疗资源,提高医疗资源利用率和医疗服务整体水平,倡导“名中医工作室联动社区服务”“3+2+1静安医疗联合体”“医院-社区-家庭三位一体慢性病延续护理”“儿科医疗联合体”等项目,促进优质医疗资源合理配置,引导市民就医重心下沉,实现双向有序转诊,持续提升居民健康水平。
上海市卫生计生委相关负责人表示,全市卫生计生系统要把持续改善医疗服务作为不懈的追求,借助各类载体,积极创建和培育更多、更好的医疗服务品牌,立足于解决患者就医的难点和痛点,立足于医疗环境的改善、人文服务的贴近,以及信息技术的优化,多方合力与患者“同频共振”,推出更多既符合单位实际,又方便患者的服务举措,为患者提供更好的医疗卫生服务,增强人民群众的就医获得感。
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