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八成食客震后结账诠释了什么
2017-08-14 08:20:03 中国青年网
张玉胜
8日晚,四川阿坝九寨沟县发生7.0级地震,西安震感明显,西安小寨赛格用餐的大量顾客因紧急避险逃离商场。地震结束当晚到昨天,陆续有顾客返回买单。据初步估计,前来补交餐费的顾客已接近八成。(8月11日《西安晚报》)
顾客在餐厅就餐,突遇地震发生,选择先逃命,这是人的本能反应。但危险排除、生命保全之后,食客还会主动返回餐厅买单吗?这无疑是要靠人们的道德素养去支撑的。八成食客以地震结束当日和次日买单、抑或是致电商家择日结账的实际行动,反映了诚实守信乃社会主流的可喜现实。
与一手交钱一手交货的商场购物不同,餐厅、酒店的饮食消费往往采取先就餐后买单的付费方式。这就导致了从就餐到结账存在一定时段的消费过程,而在这个过程中,有可能发生一些意想不到的突发性情况。尽管消费过程有可能被中断,但并未改变消费者与商家的买卖契约关系。消费者得到了商家供货,就当支付相应的报酬,否则就是“逃单”,构成了失信与违约。
“吃白食”的逃单行为,既侵害了商家的正当权益,更扰乱了正常的社会经济秩序,既为道德所不齿,更为法律所不容。我国《治安管理处罚法》《合同法》等多部法律法规,都对违约失信行为有明确清晰的认定边界与处罚条款。也许,有人会以“紧急避险”为自己的“逃单”的行为辩解,但法律意义上“紧急避险”却应当满足“危险存在”“正在发生”及“正当避险意图”等必要条件,否则,就必须履行契约义务、承担民事责任。
八成食客震后结账,不能不说是诚信回归的有力佐证。而诚信需要良性回应,其生存基础就是真诚互信,这不仅是人处世的行为底线,也是商家的经营之道。透过新闻报道人们不难推测,八成食客震后买单或与商家的诚信经营不无关联。据该商场工作人员杜女士称,“在对商场所有员工的入职消防培训中,我们反复强调,遇到地震等不可抗因素,要先引导顾客疏散。所以,当晚地震发生时,没有出现强迫顾客买单的情况,也从未怪罪过因地震而未结账就离开的顾客。”商家这种敬畏生命、顾客至上的诚信经营理念,同样需要点赞,也是诚信主流不可或缺的有生力量。
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