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市信访局全面推进通过法定途径分类处理信访诉求工作

2017-08-10 06:36:43   中国青年网

本报讯(记者王艺)以往,大多数信访群众并不清楚自己的诉求应该找谁办、怎么办,经常出现“投诉无门”“一案多投”现象。而今,信访人只要对照“清单”按图索骥,就能知道应该通过哪个途径、依据什么法律规定、按照什么程序去反映和解决自己的问题……从实行诉讼与信访分离制度,到引导信访人依法逐级走访,再到强化首办责任制,大连市信访局逐步绘制出法治化信访改革路线图。

2016年,市信访局全面推进通过法定途径分类处理信访投诉工作,努力打通“最后一公里之堵”。目前,全市40个市直部门在市信访局指导下,以准、全、细为原则,完成了法定途径清单制定工作,共梳理涉及信访事项3263项,每个常见信访事项投诉内容、受理机关、法定途径、法律法规依据、时限要求等均一一写明,并通过门户网站向社会公布,已经正式进入按照分类处理工作要求受理办理信访诉求阶段,各区市县也将在今年年底前完成相应工作。

相关负责人表示,通过法定途径分类处理信访诉求是贯彻全面依法治国战略部署、把信访纳入法治化轨道的重要举措,是对《信访条例》规定的细化和落实,也是依法规范信访工作、依法解决群众合理合法诉求的具体体现,同时有利于把“法定职责必须为、法无授权不可为”的原则落实到具体事项的处理上。简单地说,就是“谁主管,谁负责”,是谁的事谁来办,做到各司其职,不再把信访工作当做一个“筐”“什么都往里装”,可以说是一项老规矩新举措,不再会出现各部门之间互相推诿的情况,群众合理诉求可以得到及时有效解决,避免产生新的矛盾。采访中,记者了解到,实行分类处理信访诉求工作以后,不再是信访部门接待群众,而是由业务部门按照政策法规直接解决问题,“群众跑来跑去、领导批来批去、部门转来转去”的状态得到改善,信访事项在部门之间“空转”的现象会得到根本扭转,信访工作重心也会逐渐由办理转向分类协调,最终“回归本位”,更好地成为政府部门为民办实事的“润滑剂”和“助推器”。据了解,今后,我市信访部门仍将按照法治政府建设要求,继续推进通过法定途径分类处理信访投诉请求工作,加强对各职能部门的协调、督促、监督,运用市信访信息系统全程跟踪每一件信访事项的甄别、引导、分流过程,确保导入法定途径的投诉请求有人接、有人管、有人办。对一些历史遗留问题、政策调整产生的问题、没有明确法定途径的问题,继续发挥信访途径协调推动作用,切实维护人民群众的合法权益,确保信访工作能在法制框架内依法有序运行。

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