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成都供电公司“网格化”服务进社区
2017-08-09 07:02:55 中国青年网
为保证夏季成都电网的安全稳定运行,国网成都供电公司加快构建“网格化”服务体系,确保故障停电时,应急抢修迅速启动、停电信息及时发布、客户经理第一时间沟通到户。
据了解,成都电网在500户以上的大型小区都设置了迎峰度夏(7月-9月)专属客户经理。现在,居民可直接联系所管辖的客户经理,让居民在最快时间内用上电。
国网成都供电公司城北客户服务分中心客户经理刘迪告诉记者,普及网格化服务后,每天都接到十多个市民的求助电话,“昨天一位市民来电话说,电卡充不上电费。如果在以前,他要到营业厅报修,现在我与相关部门协调后,直接通过后台检修,问题很快就解决了。”成都晚报记者 章玲
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