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央广网上海8月8日消息(记者周洪 通讯员何东)近日,一对年迈的夫妇急匆匆地赶到农行上海浦东三林支行,手里抱着一个包裹。他们神情急切,找到了网点负责人陆伟红,悲痛地诉说着自己不幸的遭遇:一场大火,将这几年积攒下来的2万元辛苦钱,烧得面目全非。
“这些钱是家里给儿子治病,维持生计唯一的来源了,烧得这么厉害,跑了几家银行,都不给换,叫我们两个老人怎么办啊!”情到深处,老夫妻含着泪跪了下来。陆伟红听后十分动容,唏嘘他们家庭的变故和不幸的遭遇,决定想办法帮他们兑换。
在与上级行金库请示沟通后,农行上海浦东三林支行全体员工利用自己闲暇时间,集中精力为客户整理、兑换残损人民币,烧焦的钱一枚一枚、一张一张分离,鉴别真伪,然后根据央行残缺污损人民币兑换方法,仔细甄别后加盖全兑半兑与经办复核章,最后根据券别装入信封,一一封存。
历时两个小时,终于为客户整理出了所有可以兑换的人民币,挽回了客户近一半的损失。虽然最后没能兑换全部的现金,但是客户还是非常感动,对农行能够对其伸以援手并且如此迅速的为其解决难题十分感激。同样对于银行工作人员而言,为客户解决燃眉之急,也是他们的责任所在。
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