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舆情过后当反思“乌龙监管”
2017-08-04 06:35:38 中国青年网
刘春鹏
最近发生的青岛“天价龙虾”事件出现反转。经过崂山区市场监管局、物价、交通、食药、商务等部门7月27日、28日的两次现场联合检查发现,渔港水产海鲜餐厅证照齐全,点菜间显著位置悬挂消费提示,称具检测合格,海鲜均明码标价,采用的标价签与价目表方式标价,符合明码标价规定。点菜间录像显示,该游客点菜过程平和正常,餐厅在料理前对该游客告知并请其签字确认。也就是说,餐厅的经营是完全正常的,不存在价格欺诈和强制消费。
不得不说,经历过“天价大虾”事件后的青岛市政府各职能部门明显有了舆情危机意识。网友发帖子诉说自己的“不幸”遭遇不久,崂山区的相关部门就对涉事的餐厅进行了处罚,不但退回网友的饭钱,而且还得停业整顿。但有关部门在未查清真相之前就作出的处罚显得过于草率,执法不可失位,更不可失常。时隔一年多后再次发生“天价虾”事件,有关部门的神经必然是高度紧张,越是如此越应该依法用好手中的权力,让惩戒违规有据可信。可在当地政府部门看来,餐厅损失点餐费、损失几天的营业额算不得什么,在维护崂山,维护青岛旅游城市形象面前,迅速息事宁人才是最重要的。然而,这种舍弃公正的危机公关,随着真相浮出,恐怕也难以真的息事宁人,“乌龙监管”不仅冤枉了涉事餐厅,而且损害了政府部门的形象。
这次事件背后也可以看到“成也舆情,败也舆情。”民意基础的舆论场可以弥补有关部门监管的缺失,但忽视了社会新闻事件的真相同样会产生舆论误导。政府部门处理舆情最好的办法就是以及时、公正、客观的调查结果回应社会各界关切,坦诚而认真地给公众一个实实在在的交代,不要用成见去判断问题,不要用无知去理解问题,更不要用情绪去解决问题。
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