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“镯子价格高,包装时特地去了监控下面,还提醒快递员注意点,结果还是打碎了。”最近,消费者魏女士遇到了一件闹心事,本打算将价值10.2万元的蜜蜡镯子邮递给镯子买家,结果被顺丰快递员打碎了。魏女士表示,这个镯子已经以14.8万元卖给了别人,货款已到手,结果货邮寄不出去了。魏女士称,镯子已经被打碎一个多月了,她至今没拿到赔偿。
日前,魏女士以10.2万元的价格购买了一套蜜蜡手镯(一只手镯及一个镯芯),并以14.8万元的价格销售给一买家。由于买家非本地人,魏女士决定将手镯邮递给对方。4月23日,魏女士携带手镯来到黑河市爱辉区海兰街160号的顺丰网点邮寄,她特地提醒快递员包装时要格外小心。快递员李某在检查手镯完好无损并确认拍照后,建议和魏女士一起到快递网点的监控下进行包装。谁料,包装过程中,快递员李某失手将镯子打碎。
据魏女士的姨妈范女士介绍,镯子被打碎后,他们立即要求顺丰快递公司进行赔偿。范女士告诉记者,事发后该公司承诺进行赔偿,但经过与顺丰客服部门交涉,该公司给出的赔偿价格与实际相差太大,当魏女士与范女士要求按照10.2万元进行赔偿时,该公司客服部门让他们走司法程序对镯子价格进行鉴定,希望得到一个官方部门鉴定的价格再进行赔偿。范女士表示,司法程序复杂且需要时间较长,不同意走司法程序。因此,魏女士及范女士将此事投诉至省消协。
据省消协投诉部王部长介绍,接到投诉后,省消协曾通过顺丰客服电话联系相关负责人,要求该公司来人对魏女士的投诉进行调解,但时隔半个月,该公司没有任何人到省消协接受调解。对此,记者联系了顺丰快递黑龙江分公司相关负责人,该负责人对魏女士的投诉进行了解后表示,魏女士的蜜蜡镯子确实是顺丰快递员损坏的,但未接到过省消协要求调解的相关电话。由于被损坏的邮递物品价格比较高,分公司已将此事上报给总公司,申请为魏女士进行相应赔偿,魏女士不需要走司法程序,分公司会与魏女士协商出一个双方都认可的价格进行赔偿。
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