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出国旅行因机票超售无法登机 计划被搅损失如何赔?

2017-06-07 09:56:12   检察日报

上海的一对小夫妻,想利用休假出国旅游。他们在网上订了机票,并对15天的欧洲出游作出完美的安排。然而,当他们拿着机票,兴冲冲赶到机场时,却被航空公司告知因购买的机票为超售机票,没有座位,不能登机。两人在航站楼里耽搁了一天,第二天才坐上飞机,整个行程也因此被打乱。事后,夫妻俩以航空公司隐瞒真实情况,超售机票,构成欺诈为由,要求航空公司按消费者权益保护法承担赔偿责任。而航空公司以超售系行业惯例,并非刻意隐瞒为由,只同意适当进行赔偿。双方将官司打到了法院。

超售机票致旅游受挫,损失该如何赔偿?这起因超售机票引发的航空旅客运输合同纠纷案引起人们的关注。

购超售机票出游添堵

2014年初,聂建辉、顾佳琦夫妇决定去欧洲旅游。出行前,两人对行程作了周密的策划,并提前预订了酒店和交通工具。8月17日,他们在“去哪儿网”订购了国内一家航空公司(以下简称航空公司)由上海飞往罗马的两张机票,票价分别为4655元和4637元,起飞时间为2014年9月21日12时30分,航空公司当天出票。9月21日,夫妇俩在办理值机手续时,排队等候近半小时也没能完成乘机手续。之后,航空公司的工作人员告知他们,“没有座位了,不能办理乘机。”

“我们手上有票,怎么可能会没有座位呢?”在聂建辉夫妇的不断追问下,工作人员告知:“由于航班超售,你们手上的机票为超售机票,飞机上确实已经没有座位了,你们也不能登机。”

这是超售机票?有票没有座位?持票不能登机?一连串的问号把夫妇俩弄蒙了,他们急切地问道:“我们出国旅游,行程全部安排好了,该怎么办呢?”

“我们愿意赔偿你们2500元,但前提是要求你们签署协议,放弃申诉的权利。”听到工作人员这么说,夫妇俩一股子火气直往脑门上蹿,质问道:“这是2500元能解决的事吗?今天如果飞不了,我们的旅游计划就全部被打乱了,预订的酒店、预购的车票也要作废,我们今天必须得走。”

在两人的据理力争之下,航空公司工作人员改口称,可以安排他们乘坐当天的其他航班。谁知2个小时后,又告知无法转乘其他航班,只能改乘24小时之后的航班。

在安排转乘当天其他航班未果后,航空公司于当日向聂建辉夫妇出具了《不正常航班证明》,这份证明载明:原定于2014年9月21日12时30分起飞的航班由于超售延误,起飞时间推迟至9月22日;旅客接受航空公司安排改乘2014年9月22日12时30分的航班成行;旅客最终未接受机场提供的2500元经济补偿。

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