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网友一觉醒来变“千万负翁” 银行:系统升级导致

2017-05-20 10:38:55   中国青年网

微博截图

平安银行紧急通知

中国青年网北京5月19日电 (记者 吴阳) 5月19日上午,多位平安银行的信用卡用户被一条短信吓得不轻。有网友贴出了信用卡信息截图,自己的平安银行信用卡,一大早提醒负债数千万。对此,平安银行客服回应,由于系统升级账务信息可能会出现显示余额不足,但不会对客户实际账务造成影响,待系统修复后即可正常使用。

网友@千杯候 称,“自己就是普通的金卡客户,怎么一瞬间欠了3000万”。他贴出的两张截图显示,5月19日上午7:16,他信用卡的可用额度为“RMB-33344496.70”。

记者拨打了平安银行客服热线,对方称今天上午接到信用卡部的反馈,因为系统升级一些信用卡用户会显示余额不足,但是不会对客户造成实际影响。

上午10时平安银行通过官方微博发布通知称,“尊敬的客户,由于系统升级,可能会对个别客户的用卡造成短暂的影响,账务信息可能会出现显示余额不足的情况,请您放心,这不会对您的实际账务造成任何影响。我行会在今天上午尽快完成系统升级,待系统修复后您的卡片即可正常使用,给您带来的不便,敬请谅解”。

记者检索发现多名网友反映相似问题,负债金额从几百万到几千万不等。5月19日中午,网友@千杯候 告诉记者,已经接到平安银行解释和道歉。

网友跟帖

在平安银行的微博下,有多位网友贴出了自己信用卡余额提醒的截图。网友@五银猫i 称“本人已疯”,并贴出截图显示负责一千三百多万。

@风车下的守望者 称“一大早起床欠了两个多亿,这就算了,反正也不可能还得起。”

@花菇朵朵朵朵朵 询问“给不给精神损失,早上吓得我早餐都没有心情吃了,就想着怎么维权,怎么报警了~我们公司旁边就是公安局,差点去报警了”

@原地跳重脚 称“我跟黄鹤欠的一样多”

原标题:一觉醒来变“千万负翁”吓傻众网友 平安银行称系统升级导致

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