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广州白云机场位列全球最佳机场服务评比第十位

2017-05-04 16:42:33   国际在线

国际在线消息(驻广州记者 韩希):记者4日从广州白云机场获悉,国际机场协会(ACI)近日公布2017年第一季度ACI全球机场服务质量调查(ASQ)结果,广州白云国际机场以得分4.96分获得全球最佳机场第十名。

国际机场协会的机场服务质量测评旨在调查旅客对机场的服务感受,评选出全球最佳机场。目前,ACI的旅客满意度调查是衡量全球机场业服务质量最权威的指标。

获得该成绩,得益于广州白云机场近期持续进行的提升服务品质,重新梳理和颁布《服务管理体系》,进一步细化服务标准,并在“交通治理”、“智慧机场”、“文化体验”等多个方面,进行的全面的优化。包括在P4停车场设立网约车候客点、到达区接客通道设计缓冲区;引进开发服务型机器人和无人驾驶电瓶车;先后开展“农历新年贺新春”、“文化双月刊之音乐会、茶文化”等主题活动;建立白云机场统一订房服务平台,提供24小时接送、品质有保证、价格全城最低的酒店服务等。

与以往相比,广州白云机场在33个评测单体项目均有所提升,特别是交通往来类指标、机场服务设施和机场环境指标提升较大,最终取得全球最佳服务机场第十名的佳绩。

广州白云机场方面表示,下一步将在推动全新服务管理体系落地的基础上,开展“海天走廊”等文化主题体验项目、增设自助值机设备、升级改造母婴室,进一步关注旅客需求,加大服务资源投入,力争为旅客提供更加舒适、优美的出行体验。

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