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本报5月25日讯 好好的快递包裹,被快递员野蛮分拣,实在让人气愤。今日,记者从太原市邮政管理局获悉,日前,该局在例行执法检查时发现,山西圆通公司在分拣作业时存在抛扔快件的行为,现已对该快递企业开出了今年首张野蛮分拣罚单——2.9万元。
“当时我们在做例行执法检查,在实时监控视频上看到,晋源区南大寺村的山西圆通分拨中心,在现场已经完成卸车环节,多名操作人员正在分拣快件。”市邮政管理局工作人员告诉记者,根据派送地址,分拣员要将快件分到相应区域。然而,有些操作人员为图省事,完全不顾包裹上标注的“易碎品”和“轻拿轻放”标识,站在原地不动,低头扫了一眼单子,然后手臂一挥,就将快件扔到了至少五米远的地上。通过视频,还能听到当时快递包裹落地时发出“嘭”的响声。随即,执法人员前往拍照,留存证据,并启动案件调查程序。经核实无误后,对检查情况依法作了现场笔录,并对相关当事人作了询问笔录,当事人对违法事实表示认可。该局对其开出了今年首张野蛮分拣罚单,2.9万元的罚单。
《快递市场管理办法》明文规定,企业在分拣时,快件应轻拿轻放,严禁抛扔、踩踏或者以其他方式造成快件损毁。但人力成本高、市场竞争激烈、企业内部管理混乱、加盟模式造成的管理松散、低门槛是其根源所在。虽然快递企业对分拣过程实行视频监控,但快递分拣终究是内部作业,有些企业担心会降低分拣效率,因此对分拣员野蛮分拣现象也就“睁一只眼闭一只眼”。
市邮政管理局相关负责人表示,为杜绝野蛮分拣现象,今年该局将开展全面整治,确保邮(快)件“不着地、不抛件、不踩踏”。此外,在每个快递企业设立多名专(兼)职安全员,经过市安监、市邮政管理部门专门培训,负责快递揽收、寄递、分拣等各个环节的安全监管。
通过上述举措,发现野蛮、暴力分拣可实时“叫停”,市民网购商品出现破损的概率有望降低。
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