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本报讯(记者张骁)昨天凌晨,市民王女士使用宜家水杯喝水时,水杯突然爆裂,致其当场昏迷,送医后发现下唇部须缝针,一颗门牙断裂。昨天晚上,宜家回应北京晚报记者称,公司非常重视此事,对因产品质量问题造成的消费者伤害或权益损失,将承担相应赔偿责任。
据当事人王女士介绍,这只玻璃杯是她1年前从北京宜家西红门店买的,一直当水杯正常使用。昨天凌晨4时,她起床后到厨房喝水,在水杯中倒入常温水后准备饮用,杯子刚举到嘴边,杯子突然爆裂,将其当场炸蒙。凌晨5时许,王女士感觉疼痛加剧,摸到嘴角流血,照镜子后发现唇下出现外伤,一颗门牙成为断牙。
北京口腔医院诊断记录显示,王女士就医时意识清晰,但右下唇肿大,唇内可见2.0?1.5厘米的创伤面,一颗门牙的牙冠折断露髓。由于唇内伤口较深,医生做缝合4针处理,受损门牙有待后续治疗。王女士称,此事件所幸未伤及眼睛,希望宜家方面介入调查。昨天下午,宜家西红门店员工赴其家中鉴定事故现场。
昨天晚上,宜家北京市场部出具对此事的情况说明:2017年5月20日,顾客王女士致电宜家客服中心反映,其使用宜家斯黛纳玻璃杯时,因产品自爆而致伤。公司对此非常重视,对顾客在使用产品时受伤表示抱歉,对因产品质量问题而造成的消费者伤害或权益损失,宜家将承担相应的赔偿责任,最大限度保证消费者利益和安全。
宜家称,该公司出售的产品均通过各种质量测验,符合适用的标准和法律法规。产品进入流通渠道后,宜家会不定期进行测验。但在产品抽检、销售及顾客使用过程中,一旦发现问题及潜在隐患,首要任务是避免消费者和员工在使用产品过程中受伤,并立即对产生问题的原因展开调查。根据具体情况,宜家总部会采取下架停售,召回修复及产品召回等措施。
原标题:水杯爆裂崩断门牙割破唇
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