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网购客服主动“退一赔三”? 南京一市民被骗1.5万元
网购遇上商品质量问题当然要退换,但如果有客服主动找到您,说您购买的商品有质量瑕疵,不仅能退货,还会给三倍赔偿,您可得小心!
今年4月9号,南京市民李小姐报警称,自己刚被被“淘宝客服”骗走了一万五千元。李小姐回忆称,4月9号早上,她首先接到自称是淘宝客服的电话,说李小姐网购的一条裙子存在质量问题,不仅要帮她退款,另外还要给她三倍赔偿。想着自己刚好网购了一条裙子,质量也确实不好,李小姐没有产生怀疑。这时对方又称,费用必须通过支付宝转账,随即就把电话转给了一个自称是支付宝理赔员的人。理赔员称李小姐信用额度低,因此无法转账,紧接着开始给李小姐支招。
对方让李小姐在支付宝上小额贷款后把钱打给他,他再把钱还到支付宝借款软件上,这样一来,李小姐就可以提高信用评分。就为了拿到总额100元的“退一赔三”款项,李小姐从支付宝借款一万五千元,分批通过扫码、微信红包等方式给了对方。他将钱打给对方后,对方立即关机。
警方表示,这种网购新骗局近期在江苏频发,南京、无锡等地都有受害人被骗。犯罪嫌疑人获取受害人的淘宝购物信息后,冒充淘宝客服,以商品质量有瑕疵“退一赔三”为由,让受害人放松警惕,进而进行骗取钱财。警方提醒,无论是淘宝还是支付宝平台退款,都不可能私下通过微信渠道跟消费者交流。大家遇到所谓客服主动要退款时,一定要通过官方渠道仔细核实真伪。(记者 吴睿)
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