新闻 > 社会
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20170916/31427014.html
Server: cms-8-252
Date: 2024/11/15 07:06:34

Powered by China
China

快递员丢包裹离职公司将追责

2017-09-16 08:31:43   中国经济网

买家退货快递丢件 申通称会继续寻找包裹

9月4日,湖南的金先生通过申通快递向聚美优品北京网点退回了名牌包,但几天过去,虽然物流显示已签收,但聚美表示并未收到快递。金先生联系申通后才得知,目前快递员已经离职确定快递丢失,建议他走理赔程序,但有可能只能赔三倍邮费。昨日记者从网点负责人处了解到,该名快递员入职三天便无故离职,网点已在追究其责任,金先生的快递也会再仔细寻找。

未收到货却显示签收

9月初,金先生通过聚美优品购置了一款名牌包,发现并不满意便向聚美提出了退货申请,聚美也同意其将货物寄回至北京的售后服务部。哪知几天后,虽然物流已显示签收状态,但聚美表示并未收到退货。金先生随即与聚美和申通客服取得联系,最终发现是快递丢失了包裹。“申通客服让北京的十里堡网点联系了我,说是当时负责派送的快递员不久前离职了,现在快递丢失,让我走理赔程序。”

记者从金先生提供的物流信息中看到,9月7日,当包裹到达十里堡公司后,名为“李明”的派件员负责派件,当天中午,物流更新至包裹已被本人签收。

随后,金先生联系了湖南的网点,对方表示说是最高只能赔2000元,由于金额仍低于货物价值,金先生又拨打了申通客服热线,“客服的说法也和湖南网点说法一致,说如果当时选择了保价服务就能全赔,但现在这种情况不好说,还说赔付三倍运费也是一种赔偿方案。”

“难道不选择保价服务,寄快递就得提心吊胆么?这样以后谁敢用快递,谁敢再寄贵重物品呢。”金先生认为,快递员的疏忽不能由消费者买单。

申通:不会只赔三倍邮费

昨日,记者按照物流单,拨打了派件员电话,语音提示为对方已关机。而申通客服热线工作人员则答复,公司是有按照三至五倍标准赔偿丢失包裹的说法,但具体赔偿细则需咨询发件网点。

随后记者就此事询问申通北京十里堡分公司,负责人杨经理告诉记者,名为“李明”的快递员来公司只上了三天班,其间还在行车过程中撞伤了人,公司正配合伤者治疗,“他现在手里还拿着公司500多元的代收货款,但自打本周一就没再来上过班了。”杨经理表示公司会追究快递员责任,也将继续为金先生寻找包裹,“我们会再帮着找。如果真的确定丢件,我们也会赔偿的。”

记者从申通快递北京地区负责人处了解到,若确定丢失,北京网点会和发件网点取得联系,由发件网点与客户进行协商,确定金额后,再由北京方面进行赔付。负责人表示,如果是保价货物遗失,申通将全额赔付,如果是普通包裹,申通会与客户协商赔付金额,一般不会出现只赔三倍邮费的情况。

404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20170916/31427014.html
Server: cms-8-252
Date: 2024/11/15 07:06:34

Powered by China
China
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20170916/31427014.html
Server: cms-8-252
Date: 2024/11/15 07:06:34

Powered by China
China

相关阅读

404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20170916/31427014.html
Server: cms-8-252
Date: 2024/11/15 07:06:34

Powered by China
China
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20170916/31427014.html
Server: cms-8-252
Date: 2024/11/15 07:06:34

Powered by China
China
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20170916/31427014.html
Server: cms-8-252
Date: 2024/11/15 07:06:34

Powered by China
China
分享到:
0 0
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20170916/31427014.html
Server: cms-8-252
Date: 2024/11/15 07:06:34

Powered by China
China
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20170916/31427014.html
Server: cms-8-252
Date: 2024/11/15 07:06:34

Powered by China
China

美图推荐

404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20170916/31427014.html
Server: cms-8-252
Date: 2024/11/15 07:06:34

Powered by China
China
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20170916/31427014.html
Server: cms-8-252
Date: 2024/11/15 07:06:34

Powered by China
China
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20170916/31427014.html
Server: cms-8-252
Date: 2024/11/15 07:06:34

Powered by China
China
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20170916/31427014.html
Server: cms-8-252
Date: 2024/11/15 07:06:34

Powered by China
China

为您推荐

加载更多>>
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20170916/31427014.html
Server: cms-8-252
Date: 2024/11/15 07:06:34

Powered by China
China
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20170916/31427014.html
Server: cms-8-252
Date: 2024/11/15 07:06:34

Powered by China
China
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20170916/31427014.html
Server: cms-8-252
Date: 2024/11/15 07:06:34

Powered by China
China