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外卖小哥跻身伤亡率最高职业榜:为了7元钱的亡命徒

2017-09-13 08:41:33   中国青年网

外卖配送成为伤亡率最高的职业之一:在上海市,每2.5天就有1名外卖小哥伤亡!

上海市公安局交警总队统计数据显示,2017年上半年,上海市送餐外卖行业的伤亡道路交通事故共76起,相信还有更多的小剐小蹭等交通事故没有统计。

中国外卖市场用户规模已达6亿,每周最少有4亿外卖飞驰在大街小巷,是外卖小哥撑起了中国千亿级规模的餐饮外卖市场。为了一单7块钱成为亡命徒,在外卖小哥身上,有三个方面值得我们反思。

悬殊的奖罚和有漏洞的“智能算法”

外卖小哥总是在拼命赶时间,因为准时意味着赚钱,超时意味着罚钱,首先在奖罚机制上,就存在问题。

95后外卖小哥刘威算了一笔最挣钱的账:“送一单外卖赚7块钱,一天能送40单,加上保底工资3000元,一个月最多挣个一万出头。”

看似送得多赚得多,但外卖小哥罚得更多。刘威说,“送餐超时扣20,等于三单白送。要是有顾客投诉你,先罚款200,半天儿白送。”

用餐高峰期,外卖订单会在短时间内大量产生。就算是对时间精打细算的刘威,也免不了要超时,“不到一个小时让你送六七单外卖,除非你是闪电侠。”

如果超时,刘威就先给顾客打电话,问问顾客能不能让自己先点击“送达”,顾客同意,就是他的小确幸。刘威说,“大多数顾客都挺体谅的,不过也有没运气的时候。”

8月18日那天,北京暴雨。刘威从10点开始送到下午2点,他全身淋透,“雨衣根本不管事儿,裤衩子都是湿的。不过暴雨天气,顾客都挺理解的,都跟我说 晚点没事,辛苦 什么的”。

然而,中午最后一单刘威还是收到了投诉。“200块啊!这半天的雨算是白淋了。”这个小伙子咬咬嘴唇,“咱也不是说客户不对,毕竟是咱送晚了。”

外卖小哥成了时间上的穷人,刘威说,“派完单后,系统会给你算出个时间,但是系统算出来的时间是死的,送餐过程中的各种突发状况则是无法预料的。”

刘威有次送外卖,按着地图显示的最短路线走,结果钻进了死胡同,一堵墙扎扎实实地挡在了面前,翻过墙确实就是目的地,“跑外卖地图是靠不住的。”

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