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上海3名出租车司机半年被投诉超10次 遭所属公司除名

2017-09-04 21:30:39   中国青年网

上周,今年上半年出租车行业投诉排行榜发布后,上海市交通执法总队和市运管处立即启动了相关约谈机制,对投诉较多的企业进行约谈。

目前,上海申花出租汽车服务公司已与该公司“上榜”的3辆出租车驾驶员解除劳动合同,市运管处也将对相关涉事企业启动“诚信考核”机制。

驾驶员被除名相关企业被约谈

8月31日,针对投诉10次以上的车辆排名,上海市交通执法总队对排名前3的车辆所属企业申花、浦南两家出租公司分别进行了约谈。

该排名中,上海申花出租汽车服务公司有3辆车“上榜”,车牌号分别为沪GU5871、沪FM3728、GU5132,其中,沪GU5871被投诉25次,位居“榜首”。该公司对以上3辆车的驾驶员作出除名处理。

图为“上榜”的3辆出租车

同时,该公司作出规定:“对一个月内2起有责投诉的作严重警告,3起有责投诉,停运处理,并承担停运经济责任,5起有责投诉作除名处理。所有媒体曝光的作除名处理”。

针对上海浦南汽车出租服务有限公司所属车牌号为沪GV0330的车辆,市交通执法总队调查后发现,该驾驶员存在从业资格证与营运证户名不符的违法行为,拟对该公司及其个人依法作出行政处罚。

9月4日上午,车牌号为沪GV0330的驾驶员正在做笔录

此外,上海市交通执法总队对排名中涉及的投诉情况进行梳理和调查。经核实,在排名前10位的投诉中,有1名反映人表示能提供相关现场视频证据,市交通执法总队前期已介入调查。对于其它不具备立案条件的投诉件,市交通执法总队启动约谈机制,积极约谈相应出租企业。

计入“质量信誉考核”系统

上海市运管处相关人士表示,该部门将根据市交通委员会《上海市交通委员会关于发布修改后的交通企业质量信誉考核指标的通知》的要求,把投诉的事实以及情况录入企业诚信档案,并依据相关规定扣除“信誉考核”分,管理部门也将督促企业将涉事驾驶员违纪事实计入驾驶员诚信档案。

上海市运管处对相关企业进行上户检查

同时,上海市运管处将继续强化行业管理力度,对每月超过3次违纪数的相关驾驶员,要求企业按相关规定,对相关责任人进行教育;对违纪率高、乘客投诉量高的企业,运管部门将重点监管,以形成监管的高压态势。

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