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中国电信9月1日起取消 国内手机长途和漫游通话费

2017-09-01 14:16:02   中国经济网

为贯彻落实国家提速降费政策,自2017年9月1日起,中国电信全面取消国内手机长途和漫游通话费(不含港澳台)。

此次取消国内手机长途和漫游通话费,适用于现有套餐资费还不是长市漫同价的中国电信所有手机用户,用户无需申请,自动生效。关于取消国内手机长途和漫游通话费的详情,根据每个用户订购的具体套餐而有所不同。用户可访问中国电信网上营业厅“欢go”网“欢go”APP查询在用套餐情况,或到当地营业厅咨询。

中国电信业务主管人员介绍,取消国内手机长途和漫游通话费,是中国电信贯彻落实“提速降费”推出的一项惠及最广泛新老用户的降资费、提感知举措。经过半年来的持续努力,比原计划提前实现。取消国内手机长途和漫游通话费,涉及中国电信运营移动业务以来近2.5亿移动用户,对全部在用、在售套餐进行全量梳理,对需调整的套餐一一制定升级方案并重新配置计费规则,配套改造和联调测试集团和31省套餐管理系统、业务受理和计费系统、客服管理系统等多个系统,并实施销售渠道和用户服务等方面的流程改造、衔接配合、人员培训等工作,涉及的工作量很大,细节非常多,还需要进行多波次、多场景全流程穿越测试。

由于计费规则调整和系统改造情况复杂,工作量巨大,因此在取消初期,真诚希望广大用户理解并帮助我们共同做好此项工作,欢迎拨打客服热线10000或到当地营业厅向我们反映,以便我们不断改进服务,不辜负用户对我们的信任和支持。

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