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老人乘地铁突然失禁 工作人员现场缝短裤淡定掩护

2017-08-09 08:47:12   中国青年网

阅读提示|老吾老以及人之老,上周五下午,郑州轨道交通1号线市体育中心站点内,一位70多岁的老人突然大小便失禁,等待着他的不是屎尿满裤的尴尬,而是一条现场为他精心缝制的短裤,是从市体育中心站到碧沙岗站15站距离的呵护。

[事件]

老人地铁里突发状况,工作人员现场裁制短裤

当天16时许,值班站长吕楷、客运值班员王晓雅从对讲机里接到一个突发情况。行车值班员魏浩然说,老人独自从市体育中心站站厅A端进站,在等待安检过程中,突然出现了大小便失禁的状况。为尽快帮老人解决问题,安检工作人员通过行车值班员将这一消息立即报告车控室。

接到通知时,吕楷正在处理文件,他立马放下手中的工作,拿起大卷卫生纸快速赶往站厅。赶到现场的吕楷看到老人是独自一人,拄着拐杖,穿着短裤,短裤已被弄脏。

吕楷说,当时简单询问老人身体情况后,考虑到站厅乘客较多,可能会对老人的自尊心造成不好的影响,他将老人搀扶至站台残疾人卫生间,并帮助老人脱去带有污渍的衣物,用纸巾帮助老人擦净身体。

老人短裤上已有了污渍,不能再穿。吕楷便安排车站人员尽快寻找合适的衣服。经过几番周折,几条工作人员的裤子都不是太合身,后来又找到一条黑色裤子。王晓雅将裤子拿到站台,让老人试穿,但因老人身材稍胖,裤子无法提到腰部。

一番考虑之后,吕楷用剪刀对裤子进行了裁剪,长裤成了短裤,老人也顺利穿上。担心老人着凉,吕楷试着询问老人及其家人的联系方式,老人担心家人知晓此事,自己难为情,便没有告知。

得知老人乘车目的地是碧沙岗站,吕楷搀扶老人将其送上车。随后,他通知车控室致电碧沙岗站说明了老人乘坐的车次、座位所对应的开关门位置。等到18:10,接到碧沙岗站通知,这位老人已顺利出站,吕楷他们才最终放下心来。

[服务]

郑州地铁今年已涌现好人好事700多件

市体育中心站站长刘荣伟说,人生最美夕阳红,虽然这只是车站工作中的一件小事,却体现了“真诚一路,情润万家”的服务承诺。

他提醒说,老年人独自出门乘坐地铁遇到困难时,可以向地铁任何一位工作人员反映,他们将尽快提供帮助。针对乘坐轮椅和拄拐杖的乘客,他们在地铁站点地面出入口处张贴有24小时值班电话。乘客可随时给他们拨打电话,他们将安排工作人员给予帮助。

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