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大雁塔"低价游"变"进店游" 执法人员称"管不了"

2017-08-09 05:35:00   华商报

昨晚,第八期《问政时刻》问政西安市旅游局,围绕西安旅游吃、住、行、游、购、娱等旅游基本要素,聚焦旅游业发展短板,揭露旅游行业内幕,曝光行政管理短板等方面。

节目首次设置第二现场,同时段在钟鼓楼广场进行市民对西安旅游的满意度投票。此次问政,西安市旅游系统13位负责人上场作答。现场最后一次满意度调查结果显示,不满意率74.85%。

问题一:旅游市场散乱产业关联度差

按照西安市委市政府的要求,西安旅游管理部门应该树立全域旅游理念,并面向旅游市场和消费延伸旅游产品。但是,记者对西安旅游市场调查发现,游客对于西安旅游提出了很多不同的意见,最主要集中在西安城区内大小景点众多,却没有形成组合型正规旅游产品,旅游市场也是既散又乱。对于城区里仅有的一条旅游长途公交线路,不少游客表示虽然它连接了不少旅游景点,但是候车站设施不完备,在夏季高温下等车成了一种“煎熬”。

对于此问题,西安市旅游局局长张永科表示,西安市旅游局是旅游市场秩序规范和优化的牵头抓组部门。但是从目前情况看,旅游局还存在薄弱环节,下一步将立即对重点区域和重点环节进行整改和采取措施。游客反映旅游产品不多,这也说明旅游产品结构不合理。

问题二:低价游实为“进店游”大雁塔景区顽疾难除

在正规旅游产品缺位的当下,为散客提供具有针对性的民间旅游线路开始野蛮生长。7月18日,记者在鼓楼广场暗访发现,一群自称“大雁塔宣传员”的司机在此集客,承诺以2元、5元、10元等超低的价格带领游客进行景区观光游览。上车后,记者发现,司机将车开到了各种购物店,游客必须在购物店待够时间才能离开。大雁塔景区附近,这一乱象同样存在,一男性黑车司机直言,10元游大雁塔、秦二世、寒窑等景点,这么便宜就是为了进购物店领“油票钱”,必须转够3个购物店,停留时间不能太短,否则就得赔偿他油票钱,态度极其恶劣。记者拒绝后,司机恼羞成怒爆粗口。

随后记者找到雁塔区旅游综合执法车投诉,却被告知此车有街办、城管、运政等多个部门,旅游上的事他们都管不了。记者又拨打市旅游局的投诉电话,被回复投诉车找交通运输局、投诉景区景点找旅游局、投诉购物找工商局,再不行打市长热线12345。

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