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安徽一女子投诉医院自己反被曝光 卫计委:工作疏忽

2017-06-15 10:20:24   安徽网

安徽蚌埠市民倩倩(化名)在蚌埠交通医院做B超检查时,认为遇到了不合理收费,同时新同事的体检单也很不规范。为此,她把这些情况通过当地市民论坛向蚌埠市卫计委进行投诉。孰料,市卫计委最近在网上回复时,将倩倩的姓名、工作单位等个人信息全部公开了。这让倩倩很是恼火,要求市卫计委给她一个说法。

遭遇:说好收10元,做B超却交80元

倩倩是当地一家单位的人事负责人。今年4月,她通过QQ联系了蚌埠交通医院的工作人员,得知做B超只要10元。于是,她为自己预约了B超检查,同时也预约了新同事的入职体检。然而,当她前往医院做B超检查时,却被要求交80元,这和之前咨询时得知的价格完全不符。后来,倩倩还发现,新同事前往医院进行体检收到的体检报告单也很不规范,最后结论竟是空白的。

倩倩告诉新安晚报、安徽网、大皖客户端记者,针对不合理收费和不规范的体检单,她向医院客服进行了投诉,但客服态度很不好。于是,倩倩将这次遭遇通过当地市民论坛向蚌埠市卫计委进行了投诉。

气愤:网上投诉后,个人信息被公开

针对倩倩反映的情况,实名认证为蚌埠市卫计委的网站用户,于6月9日在当地论坛上进行了公开回复。

回复中称:“经了解,患者××于2017年4月24日通过网络咨询至交通医院做早孕检查,因××所在单位××与交通医院长期有体检业务的合作关系。该患者是单位与交通医院体检业务的联系人,故医院告知患者做B超检查收费10元。患者至交通医院导医台挂号时,导医组人员不了解情况未核实原因,故收费B超检查80元。因此,患者对交通医院进行了投诉。该患者投诉图片的体检单是患者单位新员工未使用的体检单,故没有体检结果。交通医院主动与患者进行沟通,患者表示理解,对处理情况满意。市卫计委工作人员电话联系患者,患者反映对沟通结果满意。”随后,就以上内容该部门又重新发帖声明。

看到了市卫计委的回复,倩倩很是气愤。原来,蚌埠市卫计委在回复及发帖中,将倩倩的姓名、工作单位、检查内容等个人信息全部公开了

进展:卫计委致歉,已删投诉人信息

昨日上午,新安晚报、安徽网、大皖客户端记者来到蚌埠市卫计委法宣科。相关负责人表示,对于市民反映到卫计部门的投诉,他们一直高度重视,这次回复是由办公室一名工作人员回帖的,由于该工作人员的疏忽,没有隐去患者姓名等个人信息。发现失误后,他们立即对帖子进行了修改。之后,这名工作人员也打电话给倩倩表达了歉意。

倩倩认为,市卫计委没有和她本人进行信息核实就直接对外发布,对自己和朋友造成了不小的影响。虽然帖子已进行了修改,但原本的回复中却没有撤除倩倩个人信息。“帖子发布后,几十个朋友都在找我,问帖子上的人是不是我。作为一个女姓,到医院检查的相关信息被公开,让我非常尴尬”。

接受记者采访时,倩倩希望相关部门能够在删除自己个人信息的基础上,为她澄清之前回复中的不实信息。昨日下午4时许,新安晚报、安徽网、大皖客户端记者注意到,蚌埠市卫计委在当地市民论坛上已经完全删除了倩倩的个人信息。

责任编辑:都基强 CN065
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