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老夫妻吃保健品后拉肚子 公司同意退一半费用

2017-05-25 06:50:33   

新闻回放:长春市离退休老夫妻赵勇和老伴李淑贤(均为化名)的退休金加起来有1万多元,四个儿女的家庭条件优越。但这样一个知识分子大家庭,却为两位老人痴迷保健品伤透了脑筋。据两位老人自己统计,从2005年至今,他们已经花了130万元购买各种保健品,平均每年10多万元,几乎是他们每年退休金的全部。去年12月份,李淑贤花了4000多元购买了长春市汇康百健经贸有限公司一款保健品,谁知服用了赠品后拉了肚子,为此两位老人多次与该公司工作人员协商退款,但一直未果。

新文化讯(记者 苏杭)“经过沟通,保健品公司退还了2000元费用还送了2张保健床垫。”5月24日,老夫妇的女儿赵女士说。同时,新文化记者了解到,去年长春市消协共收到老年购买保健品纠纷310件,主要涉及虚假宣传。

  不让老人上火 同意退一半费用

“现在父母为了这事非常上火,为了不让他们着急,我们只能接受退一半费用。”赵女士说,母亲买那种保健品共花了4000多元。在媒体报道后,保健品公司主动找到了母亲,表示可以退款2000元和送两张保健床垫。经过和家人沟通,父母也表示接受这个结果。同时,保健品公司也把钱和床垫送来了。虽然钱没有全要回来,但毕竟挽回了一定的损失,最主要的是父母不用再为这事着急上火了。

另外,本报报道昨日见报后,赵女士找到另一家保健品公司,这家公司退还了8000元的费用。“通过这件事也让父母逐步认清了一些保健品销售公司的面目。”赵女士说。

  老年人买保健品 去年投诉310件

长春市消费者协会秘书长钟萍说,2016年,老年消费投诉约占总消费投诉量的7%,主要集中在药品、保健品、医疗器械、理财保险、收藏品及旅游、洗浴等生活服务领域,其中涉及老年人购买保健品引发的投诉有310余件。

这些投诉集中在虚假宣传、扩大宣传等,甚至将保健品与药品相提并论。钟萍提醒,老年消费者不要轻信推销人员的宣传,要仔细看好保健品的说明书,切勿盲目购买。同时,一定要索要收据和发票,为以后纠纷发生时保存有力证据。

  曾经的推销者:老人是重点目标

刘斌(化名)曾是一名保健品推销员,看到新文化报的报道后,他主动联系到记者,讲述了其中的“黑幕”。

“退休老人是重点目标。”刘斌说,像报道中赵勇夫妇那样的离退休干部,是特别优质的“客户”,一旦被销售公司盯上绝不会轻易放过。 除报道中提到的打感情牌、叫“爸爸”“妈妈”“爷爷”“奶奶”之外,还有一个屡试不爽的手段,就是带着这些老年人旅游。

“旅游的时候,还要看人下菜碟。”刘斌说,对于刚刚“听课”和消费能力低的老年人,主要安排去长春周边比较便宜的路线,消费超过两三万元的老人则会被安排去南方城市旅游。而在旅游中,保健品公司还会找场所进行“讲课”,“效果更加好。”一些老人回到家后,会向朋友亲属炫耀,“这样还能吸引来其他的客户。”

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