新闻 > 社会
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20170502/30476799.html
Server: cms-8-252
Date: 2024/12/01 05:18:38

Powered by China
China

西门子冰箱存刺耳异响 官方否认质量问题称正常

2017-05-02 04:48:10   新京报

(原标题:西门子冰箱存异响官方称正常)

消费者:刘女士所在地:湖北涉及公司:西门子

家住湖北荆门市的刘女士在微博上吐槽自家厨房的西门子冰箱噪音,“刺耳高频的尖锐声音在大脑来回荡”。

一般情况下,家中冰箱难免会有噪音,但是噪音往往能控制在较小的范围内,如果不是在安静的环境下仔细听并不会受到打扰。不过据刘女士描述,家中的冰箱会不时发出令人感到烦躁的刺耳声响。

根据《家用和类似用途电器噪声限值》对噪声的规定,刘女士家中这个大于250升的风冷型冰箱,噪音不得超过52分贝,而她用手机噪声软件测量的结果却高达80分贝,远高于正常值。虽然刘女士使用的并非专业测量工具,从刘女士上传的视频不难发现,冰箱发出了明显的嗡鸣声,类似于水壶烧开水时发出的声音,并且在家中的不同房间均能听到明显的噪声。

刘女士介绍,家中的冰箱是西门子风冷式变频对开门冰箱,是从当地苏宁购买的,价格近7000元。购买不久,就出现了不时产生高频噪音的问题。“隔着几个房间,半夜两点半被吵醒,一直到声音消失了,才能再次入睡。”刘女士说。

令刘女士不满的是,在她同西门子官方客服联系后,客服人员表示这是冰箱发出的正常声音。刘女士强烈要求维修人员上门,但对方三天派了三位维修人员,均向刘女士强调冰箱发出的尖锐声音是风扇工作的正常声音,否认是冰箱的质量问题,噪音问题始终没能解决。

虽然西门子维修人员否认冰箱存在质量问题,她只能要求换货。对此,苏宁表示,经过协调,将为刘女士换货。但是令刘女士更加感到无奈的是,换回来的冰箱依然存在之前的问题。

求证:

记者拨通了西门子官方售后服务热线,客服人员表示,由于测分贝必须在环境声音是零的情况下进行,因此维修人员上门检测时不会携带测量噪音的仪器,但是维修人员将凭借经验判断冰箱是否故障。

北京志霖律师事务所副主任赵占领告诉记者,消费者应首先明确销售方,因销售方承担三包义务,销售方以购买商品的发票上的商家名称为准。《三包法》规定,在产品三包期内,出现性能故障,产品修理两次以上仍不能修好,有权利凭维修记录,可以要求销售方换货。因此,刘女士可向销售方申请换货。

由于更换后的产品依然存在噪声的问题,外加面临同样产品问题的消费者并非个例,赵律师建议消费者可以联合向质检总局报告。但由于我国召回制度并不完善,目前除汽车产品外,缺少召回先例。

责任编辑:穆启春 CN063
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20170502/30476799.html
Server: cms-8-252
Date: 2024/12/01 05:18:38

Powered by China
China
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20170502/30476799.html
Server: cms-8-252
Date: 2024/12/01 05:18:38

Powered by China
China

相关阅读

西安一警察家中冰箱意外着火 三人被烧成重伤

2017-02-06 01:32:35

女子结婚前2天老冰箱爆燃 全家人没法住嫁妆毁

2017-04-12 10:26:57
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20170502/30476799.html
Server: cms-8-252
Date: 2024/12/01 05:18:38

Powered by China
China
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20170502/30476799.html
Server: cms-8-252
Date: 2024/12/01 05:18:38

Powered by China
China
分享到:
0 0
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20170502/30476799.html
Server: cms-8-252
Date: 2024/12/01 05:18:38

Powered by China
China
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20170502/30476799.html
Server: cms-8-252
Date: 2024/12/01 05:18:38

Powered by China
China

美图推荐

404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20170502/30476799.html
Server: cms-8-252
Date: 2024/12/01 05:18:38

Powered by China
China
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20170502/30476799.html
Server: cms-8-252
Date: 2024/12/01 05:18:38

Powered by China
China
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20170502/30476799.html
Server: cms-8-252
Date: 2024/12/01 05:18:38

Powered by China
China
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20170502/30476799.html
Server: cms-8-252
Date: 2024/12/01 05:18:38

Powered by China
China

为您推荐

加载更多>>
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20170502/30476799.html
Server: cms-8-252
Date: 2024/12/01 05:18:38

Powered by China
China
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20170502/30476799.html
Server: cms-8-252
Date: 2024/12/01 05:18:38

Powered by China
China
404 Not Found

404 Not Found

Sorry for the inconvenience.
Please report this message and include the following information to us.
Thank you very much!

URL: http://3g.china.com:8080/act/news/10000169/20170502/30476799.html
Server: cms-8-252
Date: 2024/12/01 05:18:38

Powered by China
China