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西门子冰箱存刺耳异响 官方否认质量问题称正常

2017-05-02 04:48:10   新京报

(原标题:西门子冰箱存异响官方称正常)

消费者:刘女士所在地:湖北涉及公司:西门子

家住湖北荆门市的刘女士在微博上吐槽自家厨房的西门子冰箱噪音,“刺耳高频的尖锐声音在大脑来回荡”。

一般情况下,家中冰箱难免会有噪音,但是噪音往往能控制在较小的范围内,如果不是在安静的环境下仔细听并不会受到打扰。不过据刘女士描述,家中的冰箱会不时发出令人感到烦躁的刺耳声响。

根据《家用和类似用途电器噪声限值》对噪声的规定,刘女士家中这个大于250升的风冷型冰箱,噪音不得超过52分贝,而她用手机噪声软件测量的结果却高达80分贝,远高于正常值。虽然刘女士使用的并非专业测量工具,从刘女士上传的视频不难发现,冰箱发出了明显的嗡鸣声,类似于水壶烧开水时发出的声音,并且在家中的不同房间均能听到明显的噪声。

刘女士介绍,家中的冰箱是西门子风冷式变频对开门冰箱,是从当地苏宁购买的,价格近7000元。购买不久,就出现了不时产生高频噪音的问题。“隔着几个房间,半夜两点半被吵醒,一直到声音消失了,才能再次入睡。”刘女士说。

令刘女士不满的是,在她同西门子官方客服联系后,客服人员表示这是冰箱发出的正常声音。刘女士强烈要求维修人员上门,但对方三天派了三位维修人员,均向刘女士强调冰箱发出的尖锐声音是风扇工作的正常声音,否认是冰箱的质量问题,噪音问题始终没能解决。

虽然西门子维修人员否认冰箱存在质量问题,她只能要求换货。对此,苏宁表示,经过协调,将为刘女士换货。但是令刘女士更加感到无奈的是,换回来的冰箱依然存在之前的问题。

求证:

记者拨通了西门子官方售后服务热线,客服人员表示,由于测分贝必须在环境声音是零的情况下进行,因此维修人员上门检测时不会携带测量噪音的仪器,但是维修人员将凭借经验判断冰箱是否故障。

北京志霖律师事务所副主任赵占领告诉记者,消费者应首先明确销售方,因销售方承担三包义务,销售方以购买商品的发票上的商家名称为准。《三包法》规定,在产品三包期内,出现性能故障,产品修理两次以上仍不能修好,有权利凭维修记录,可以要求销售方换货。因此,刘女士可向销售方申请换货。

由于更换后的产品依然存在噪声的问题,外加面临同样产品问题的消费者并非个例,赵律师建议消费者可以联合向质检总局报告。但由于我国召回制度并不完善,目前除汽车产品外,缺少召回先例。

责任编辑:穆启春 CN063
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