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数万元血透报销单被寄丢 快递公司称可赔100元

2016-11-29 14:56:27   南海网

近日,程先生致电反映,其快递回老家准备报销换太太“救命钱”的血透单,因快递公司疏漏遗失,如今面临无法报销无钱救命的困境。更为严峻的是,快递遗失理赔金额的确定也一直存在争议,消费者维权并不容易。

“18000元的血透报销单被圆通快递寄丢了,对方说只能赔几百元!”近日,程先生致电反映,其快递回老家准备报销换太太“救命钱”的血透单,因快递公司疏漏遗失,如今面临无法报销无钱救命的困境。

市民:快递至今仍在“运输中”

程先生的太太是位血透患者,去年因病情加重,程先生便把她从老家盐城接来上海医治,每周都要去长征医院做3次血透。11月6日,程先生通过快递公司闵行分公司,把3张血透报销单和病历卡快递到盐城。程先生说,他交运时还特意嘱咐快递员里面的票据金额上万,运送要当心,对方打包票说“肯定丢不了”。但三四天过去了,快递状态始终显示“运输中”,并未到盐城。因为之前他也通过快递过一次报销单,当时隔天就到了盐城,程先生遂感意外,他曾多次联系客服均无果。后来,他来到该网点,网点负责人表示过两天应该就能到,如果依旧没到,可能就是寄丢了。“她还说因为我没保价,最多到时赔偿100元。”程先生表示,他压根不知道还有保价服务,快递员当时也并未提醒过。最终,快递公司承认快递丢失了,并称按规定是向程先生赔偿100元。“包裹里的发票总金额是18000元,一旦遗失,就没法报销。对于我们病人家属而言,这笔损失真是天文数字啊!赔100元有什么用?”程先生摇头说道。

查询程先生的快递单编号后,记者发现最后更新的状态日期是11月6日,显示包裹已从上海转运中心发往盐城,之后并无任何记录。程先生告诉记者,他也寻求过医院帮助,但院方无法提供其发票存根,只能开具一张医疗花费证明,但那份凭证还是不能作为报销依据。

圆通:未保价按规定赔100元

因无法报销“救命钱”,程先生曾数次前去该网点找负责人协商,但对方态度一直蛮横,还丢下一句,“要赔偿最多给1000元,不要就去起诉好了。”

记者昨天联系快递公司,客服部负责人周露表示,程先生的快递的确遗失了。至于赔偿问题,周露称,在快递单上赔款协议有注明,如果未保价的快件丢失、损毁或短少,物品类赔偿限额为人民币300元,文件类赔偿额不超过100元。而如果保过价的话,那就另当别论了。“如果他补开证明需要我们配合,也是愿意提供帮助,”周露强调,考虑到程先生情况特殊,公司已经超出规定,赔偿其1000元,只是其并不认可。

消协:格式条款无法律效力

对此,市消保委法务部主任汪鸫表示,包裹一旦遗失,快递公司以这样免除或限制其损失赔偿的格式条款,涉嫌加重消费者的责任和义务,条款本身可视同无效。同时,他也强调,快递公司应该规范服务流程,快递人员在收件时应提醒寄件人保价或仔细阅读赔偿条款,并和寄件人说明哪些可以寄,哪些不能寄,尽量减少纠纷发生。此外,如果消费者能举证自己的损失是由快递公司造成的,那么快递公司理应按消费者实际损失做出赔偿。

业内人士指出,虽然目前快递遗失率并不算高,诉诸法律的赔偿案件也不多,但对每个消费者而言,若发生就是百分百的损失。更为严峻的是,快递遗失理赔金额的确定也一直存在争议,消费者维权并不容易。

责任编辑:穆启春 CN063
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