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苹果承认人为降手机速度后遭集体诉讼 被指欺诈

2017-12-25 13:30:34   中国网

原标题:苹果真被告了!有人说库克已慌!

苹果承认人为降低手机速度是为应对电池老化问题,消费者不领情,他们怀疑苹果正在试图以欺诈手段诱使消费者购买新手机,并将苹果告上法庭。

苹果手机变慢了,你也许想不到幕后的作祟者竟然是苹果公司自己。上周苹果公开承认人为降低手机速度是为应对电池老化问题。但消费者对此并不领情,他们怀疑苹果正在试图以欺诈手段诱使消费者购买新手机,并将苹果告上法庭,使苹果在这一诚信危机中愈陷愈深。

据美国《芝加哥太阳报》网站报道,美国时间周四,五名苹果手机用户向芝加哥联邦法院提交了长达20页的诉讼书,对苹果发起集体诉讼。

这些用户指控苹果隐瞒了本应公开的信息,并表示如果苹果提前说明只需要更换电池就可以让他们的老款手机速度更快,那么他们就不会去花更多钱买新款苹果手机。他们指控苹果手机的作法是一种欺诈行为,意在诱引消费者购买苹果的新手机。美联社也在报道中称,诉讼者认为苹果这种做法的动机或是恶意的并涉嫌消费欺诈。因为苹果的沉默导致他们作出了错误的选择,手机变慢后把购买新手机作为唯一选择。

苹果在上周公开承认了在iPhone 6、iPhone 6S、和 iPhone SE等旧款手机上使用了该项“人为减慢手机速度”的技术,但苹果称这样做的目的是为了避免手术电池老化,而引起意外关机。但苹果的这一做法都是在“暗箱”中操作的,并没有向用户公开,也未进行任何信提示,因此苹果的辩辞并没有平息用户的质疑,反而激起多名消费者在美国多地向法院提起了诉讼。

美联社报道,诉讼者们希望能够代表更多的苹果用户,在全美发起集体诉讼。

对于苹果这种出于“避免用户手机突然关机而降低速度”的人为做法,多名人士向环环(ID:huanqiu-com)表达出不一致的意见。

一业内工程师认为,手机电池在老化后确实容易突然关机,苹果限制速度避免关机的解释是成立的。

但上海木爷机器人技术公司吕威则认为,苹果的这种做法并非必要,其他手机也面临着同样的问题,但并未像苹果一样私自降低速度。

技术观察家家瞬雨则表示,苹果应该有更好的处理方式,比如免费或适当收费为用户的老款手机更换电池;另外也可以向用户提供简款的iOS系统,以减轻手机硬件的负担。

北京郝俊波律师事务所律师郝俊波告诉环环(ID:huanqiu-com)说,就公开的信息显示,苹果确实侵犯了消费者的权益。他认为,集体诉讼在美国比较常见,法院在受理诉讼之后,大概率会将多地案件汇集为一个案件进行集中审理。郝俊波称案件本身并不复杂,审理程序也比较简单,整个案件审理效率比较快。“最后的结果可能是双方达成和解,由苹果向消费者进行相应的赔偿而结案。”

对于用户数量同样庞大的中国消费者,郝俊波说,因为法律属地问题,中国消费者在美集体诉讼相对复杂且成本较高,不推荐此种方法。郝俊波说,理论上在中国购买的苹果手机并在中国使用,但因中国没有集体诉讼制度,消费者可单独向当地法院起诉苹果的中国法人机构,以寻求补偿。但郝俊波预测称,苹果此案最后的赔偿力度可能比较微小。

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