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英国消费者权益组织Which?发现,英国和其他一些欧洲国家的车辆租赁企业存在租车合同复杂难懂、收费条款不明确等问题,导致消费者可能需支付一些意想不到的费用。
Which?通过分析18家车行的40份租车合同后发现,不少收费条款写在充斥大量术语、字体很小的冗长合同中,难以被消费者注意到。每7名消费者中只有1人会通读合同条款,很多人拿到账单时才发现自己要在租车费用以外额外支付费用。
大部分车行会要求消费者在租车附带的基本保险以外购买额外保险或在他们的信用卡中冻结一大笔款项作为押金。近年来,一些车行要求冻结的押金数额越来越高,最高达5000欧元(约合4万元人民币)。如果消费者信用卡额度不够,就不得不购买额外保险。有的车行冻结押金的时间达30天,远远超过信用卡组织规定的5天期限。
如果你打算去欧洲旅游时租车自驾,千万记得按时还车,否则可能要支付租车费以外的费用。例如,安飞士公司和Budget公司的英国分公司规定,还车迟到29分钟以上,算多租车一整天,除了要收取一整天租车费,还要额外收取12英镑(103元人民币)。(欧飒)【新华社微特稿】
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