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重庆法院“纠纷易解平台”正式上线运行促调解升级

2017-09-20 21:02:18   央广网

央广网重庆9月20日消息(记者陈鹏)9月19日,“纠纷易解平台”在重庆合川区人民法院正式上线运行。“纠纷易解平台”是重庆法院在智慧法院建设中推出的又一项重大成果,是重庆法院信息技术在司法为民、便民、利民应用领域的又一次创造性实践。旨在让当事人更加理性的选择纠纷化解方式,为当事人提供更加便捷的纠纷化解一站式服务。

“纠纷易解平台”设有当事人自主登陆、选择调解、在线调解、网上立案衔接等功能模块,若当事人达成协议解决了纠纷,流程可以随时终结;若前一流程不能化解纠纷,则可根据当事人意愿自动转入仲裁、诉讼等其他矛盾纠纷处理程序。当事人愿意调解的,登录界面,进入调解资源,根据案件类型选择人民调解、行业调解和行政调解。调解员可根据双方当事人的申请,组织“线下”座谈调解或是“线上”远程视频调解。案件调解成功,录入双方当事人信息即自动生成调解协议书,在平台一键立案后流转至法院,由法院对调解协议进行司法确认。通过平台调解成功的163件纠纷中,已有137起纠纷的调解协议予以司法确认。案件前期调解不成功,征求当事人意愿后,易调平台将当事人信息及诉求、证据资料等直接流转至法院立案办理。

“纠纷易解平台”以“数据共享、机制共建、诉调对接、纠纷易解”理念为引领,推行“互联网+多元化解”的纠纷化解新模式。今年7月,率先试点应用的合川法院打造的应用子平台“合舟共济e+平台”运行以来,两个半月时间里,通过平台分流调解纠纷329件,约占该院同期受理民商事案件数量的10%。其中,特邀调解案件201件,调解成功163件;专职调解128件,调解成功87件,平台办结案件平均周期7天。

重庆高院信息处负责人表示,诉讼与调解等纠纷化解数据互不相通,在很大程度上影响了纠纷化解效率,也给当事人造成了诸多不便。为此,重庆高院搭建一体化大平台,以平台为纽带,汇集整合司法调解、人民调解、行政调解、行业调解等多方调解资源,实现了全市法院诉讼与人民调解、行业调解、行政调解大数据的“实时共享”,最大限度地高效集约化处理矛盾纠纷。目前,平台已与市司法局主导的“巴渝和事佬”等调解平台实现了数据共享和互联互通。平台面向所有纠纷化解平台数据全面开放,一些行业调解组织没有系统数据的,平台为调解员提供了工作平台,可以直接在平台上录入数据、进行网上调解、交互对接法院办案系统,也可实现数据的互通共享。

“纠纷易解平台”子平台在合川法院试点运行以来,合川法院以平台建设为契机,进一步促进人民法院与地区综治办、人力社保局、公安局、司法局、医疗纠纷人民调解委员会、保险行业协会、相关街道人民调解委员会等单位的工作衔接,切实完善涉及婚姻家庭、邻里纷争、交通事故、保险、医疗纠纷等领域的矛盾纠纷多元化解机制。线上,平台打通调解员和当事人登录专用通道,实现当事人申请调解、调解员开展调解与法院工作的“多对一”;法官登录通道的开通和建成,实现法院“一对多”委托、特邀调解组织对案件进行调解,构建起多渠道、多层次的信息化诉调对接和诉讼服务体系。线下,试点应用的合川法院已设立实体诉调对接中心1个、诉调对接平台3个,实现人民法院与36个调解组织的工作对接,组建专业级别的调解员库,其中特邀调解员138名,专职调解员2人。

据悉,2017年是重庆高院加快推进全市智慧法院建设的攻关之年。攻关研发并试点运行“类案智能专审平台”,以信用卡纠纷案件为突破口,集中攻关研发了“类案智能专审平台”,该平台自2017年4月在渝中区和江北区法院试点运行,信用卡纠纷类型案件审理时间平均缩短27.26天,当事人批量案件立案时间从之前数小时缩短到30分钟以内;20家法院上线运行智能办案系统,通过OCR及信息抽取等人工智能技术,实现数据信息自动录入,随案即时生成电子卷宗,智能辅助法官快捷立案,智能生成法律文书;为最大限度方便当事人缴纳诉讼费,积极协调财政部门、银行,研发覆盖全市法院的诉讼费缴纳系统,当事人可就近选择任一一家法院,现场实时缴纳案件费用,收款信息实时同步于业务系统,不用再为缴费奔波于银行、法院之间。

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