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明天起武汉客运段管内51对列车调图 确保平稳有序

2017-09-20 13:17:12   央广网

央广网武汉9月20日消息(记者张毛清 通讯员宋进军 易娜)9月21日零时起,全国铁路运行图将进行今年的第三次调整。作为全国路网中心的高铁客运段,武汉客运段此次调图将新开行高铁列车1对、停运普速列车2对、变更运行区间动车组2.5对、管内调整动车组45.5对。面对此次调图时间紧任务重、涉及变化多、安全责任大、服务要求高、保障难度大的实际,该段提前预想、充分研究、科学安排,切实将调图各项准备工作做细、做实、做到位。

为确保调图工作平稳有序,该段提前一个月启动了“9.21”调图推进计划,于8月底考核选拔14名预备列车长,为高铁列车的开行做好了充分的人才储备;9月15日前分批次组织全员进行了调图适应性培训。

该段秉承“变化即风险”的理念,对安全管理的风险点、可能影响安全生产的各类隐患,提前预想、制定对策,修订完善了作业指导书、乘务作业程序、“一车一案”和“一人一车一卡”,组织乘务人员学习,做到人人知调图变化、知安全卡控重点。该段还及时申购配足电子设备,合理调剂停运列车巡视仪、对讲机、交互系统等电子备品,满足新增列车开行需要。此外,所有调图后有变化的车间、班组加强了应急预案的学习,针对可能发生的突发情况,组织职工对多种非正常情况下应急预案进行演练,强化班组现场应急处置能力。

此次调图将有2.5对动车组在宜昌东入库过夜整备,乘务员将入住宜昌东公寓,武汉、汉口站乘务员公寓也有部分调整,该段提前与相关公寓接洽,细化制定了出退乘行走线路图、汽车接送方案,确保职工的人身安全。调图前夕,该段组织相关业务科室,深入客运、整备车间,对调图各项准备工作进行再检查、再梳理、再完善、再落实,制定了详细干部添乘包保计划,安排科室干部对调图重点列车进行添乘包保,确保调图及过渡期内100%有干部在现场指导。

该段以路局对“凤舞楚天示范列车”、“示范红旗列车”命名授牌为新的起点,高标定位新开列车服务标准。为不断提升列车服务品质,该段及时对新增动车组列车所需的办公用品、保险柜、药箱、头枕套、揭示揭挂等备品进行补充和采购。加强结合部的管理,先后多次与各保洁公司和餐饮公司进行协调沟通,对列车卫生环境和餐饮服务质量提出要求,做到车厢窗明地净、温馨典雅,为旅客提供整洁、舒适的乘车环境。同时保证餐饮质价相符,高中低搭配不断供,充分满足旅客的需求。为使列车服务更具特色,该段对沿途旅游资源加强了培训,让乘务员熟悉庐山、武夷山、雁荡山等景点情况,以便当好旅客出游的参谋。

此外,该段不断丰富“高铁+”服务内容,畅通微博、微信公众号预约服务功能,无缝链接旅客上、下车站,为重点旅客打造一条温馨旅途。

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