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央广网大连9月14日消息(记者贾铁生 通讯员郑晓雪 刘利民)9月14日,由国家税务总局开展的“共筑税务梦、青春勇担当”全国12366宣讲交流活动在大连举行,来自浙江、云南国税、地税的优秀座席员为现场的200名观众讲述了她们与12366热线的动人故事。她们投身事业、勇挑重担、真情服务的情怀感动了在场的每一位听众,现场掌声不断。
大连地税局副局长张普凯在欢迎辞中介绍,12366热线是“涉税咨询的重要平台、宣传政策的重要阵地、办税服务的重要载体、锻炼干部的重要基地、展示形象的重要窗口。作为连接大连税企的纽带,12366热线深受纳税人认可,最新的需求研究调查结果显示,超过70%的大连纳税人涉税咨询首选12366。”
回顾大连国、地税12366热线的13年成长历程,座席人数从最初的10人发展到如今的84人,业务总量从最初的年不足10万件,激增到年来电量增长至143万个。这10余年可以说是一部先苦后甜的奋斗史,也是一首激昂向上的青春之歌。
“全国12366宣讲会是国家税务总局在喜迎党的十九大胜利召开之际举办的一次重大活动。此次活动从不同角度反映出国、地税12366服务热线传承税务精神,增强团队建设,创建服务品牌的实践成果。这不仅是一次传播服务文明,弘扬税务文化的宣讲会,更是一次站在新的历史起点上,为广大税务人启迪思想,凝聚共识、增添智慧、激发担当更好地服务税户、服务大局的誓师会。” 大连国税局副局长谷兆春表示,并要求广大税务人以成绩为鼓舞、以精神为感召,继续奋斗在为纳税人服务的第一线。
此外,活动还邀请了10多位纳税人代表参加座谈交流,代表王先生感叹:“以前打电话偶尔遇到排队会有些急躁,总觉得她们就接接电话挺轻松的,今天听完宣讲才发现她们要学习那么多政策,工作量那么大,带给我的触动很大。”
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