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央广网沈阳8月28日消息(记者郭威)“沈阳公安案管中心”微信公众平台昨日正式上线,将案件查询、文书公开、警民互动、服务企业等六大功能模块延伸到手机,为沈阳市民提供更直接、更便捷、更高效的服务。今后,沈阳市民可通过手机实时查询到受理案件的进展情况,包括哪个单位办案、哪个民警办案等,还可及时查询到已生效的处罚文书,并可在微信公众号中进行警民互动、法律政策咨询。
平台在全省范围内率先推出受立案在线自动查询服务,全面公开刑事、行政案件工作进展情况,保障市民的参与权、知情权、监督权,彻底整治执法中存在的不作为、慢作为、乱作为问题。市民报案后,只要输入报案编号和相关信息,微信公众平台将自动与公安办案系统衔接,告诉市民案件的进展情况。
平台还在全省范围内率先推出生效治安处罚文书查询服务。公众可以通过时间、区域查询全市各级公安机关作出的治安处罚决定,主动接受市民的监督,实现行政权力在阳光下运行。为充分发挥平台查询处罚文书、受立案情况的功能,公安系统还研发了视音频管理平台,将执法记录仪、4G图传、接报案场所视频,以及执法办案场所同步录音录像整合,通过调取受立案工作的视音频,实现对受案、立案等工作可回溯式管理。
平台还在全省范围内率先推出警民互动微信投诉服务,接受市民对受立案环节存在问题的投诉及相关法律、政策方面的咨询,主动接受人们监督,及时解决群众合理诉求。
平台将实现24小时在线服务,及时处理市民、企业提出的问题,对大家提出的法律、政策咨询即时回复; 对投诉类问题两个工作日内办结,重大疑难问题七个工作日内办结,保证市民、企业提出的问题“件件有回音,事事有结果”。
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