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广州市启动家庭综合服务中心标准化建设工作

2017-08-04 12:56:45   央广网

央广网广州8月4日消息(记者郭翔宇 通讯员印锐)8月1日上午,广州市家庭综合服务中心标准化建设合作签约暨启动仪式在广州市民政局礼堂举办,香港中联办、广州市民政局、香港社区发展促进会、香港现场管理学会的领导和嘉宾以及各区民政局分管领导、广州市社会工作协会代表、承接政府购买家综和专项社工服务项目的机构约150人参加了活动。

签约现场,由市民政局社会工作处杨海清处长与香港社区发展促进会签约代表汪国波、香港现场管理学会签约代表董红婴、奥司米管理咨询(上海)有限公司签约代表闻捷签约,庞红瑶副局长、香港中联办社会工作部副调研员潘冠冲、香港社区发展促进会王中英主席、香港现场管理学会张奕敏会长共同见证了本次签约。

现状:广州家综服务遍地开花

为适应社会工作发展的新趋势,广州市全面推进以社区化、综合化、专业化为主要特点的家庭综合服务中心(以下简称“家综”)建设工作,家庭综合服务中心作为社会服务的平台,通过政府购买服务项目的方式由民办社会工作服务机构承接提供服务,民办社会工作服务机构根据政府购买服务协议,组织建立一支以社会工作者为主导、心理咨询和社会康复人员相结合的跨专业服务团队,同时组织一支相对稳定的社区义工队伍,以家庭服务、青少年服务、长者服务为核心,以社区居民需求为导向,推行社工义工联动,为社区所有居民提供专业化社会服务。2012年底实现全市每个街道至少建立1个家庭综合服务中心,截至2016年9月底,全市共建立了家庭综合服务中心188个,服务范围覆盖广州市各街道片区。家庭综合服务中心面对的是社区居民,开展的工作细碎繁琐,但也实实在在。贴心细致的服务,让市民对公共服务有了更多的获得感。较早探索社工服务的荔湾区逢源街,如今已颇有名气。逢源街家庭综合服务中心主任练诗介绍,逢源街的社工团队从1997年就已建立,开创了广州和香港合作的先河。2010年,逢源街家庭综合服务中心正式成立。服务团队是跨专业的,既有社工,又有心理咨询师、康复师、护士。服务团队和街道办事处保持紧密沟通,共同合作,解决社区问题。

未来:广州家综将有自己的服务标准

为进一步提升广州社会工作的专业化、职业化、规范化和社会化发展水平,加快推进社会工作服务体系建设,广州市民政局与香港社区发展促进会、香港现场管理学会、奥司米管理咨询(上海)有限公司签订合作协议,用三年的时间(2017年8月至2020年8月),设计广州家综的VI和CI,构建统一的家综品牌及形象,并先后制定广州家综和家综里的青少年服务、长者服务、家庭服务三个分领域的社工服务质素标准和管理标准。具体工作共分为评估期、制定期、完善期、推广期、覆盖期五个阶段。

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