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美联航整改超售规则:自愿让座乘客将获1万美元

2017-04-28 04:12:17   北京晨报

自本月初曝出“暴力拒载”事件后,美国联合航空公司被推上风口浪尖。该航空运营商27日出台了一系列整改措施,包括将提供给自愿让座乘客的补偿金上限提高至1万美元。美联航还表态,今后会减少超售机票的情况,但不会完全禁止这样做。谈及暴力拒载事件对公司的影响时,美联航首席执行官奥斯卡·穆尼奥斯说,他认为,这一事件后,许多人可能不想选择美联航出行。

暴力逐客事件发生后,当地民众在芝加哥奥黑尔国际机场外抗议美联航。

本月9日“暴力拒载”事件发生后,美联航表态今后不会强行将不愿让座的乘客驱离,还承诺要求搭乘航班的雇员提早办理登机手续。

27日,该航空运营商再次出台新整改措施,包括从本月28日起最多可向自愿让座乘客提供1万美元补偿金。此前,这一上限为1350美元。此外,美联航提议,对于因机票超售而无法正常登机的乘客或美联航雇员,航空公司可把他们转移至附近机场,安排他们乘其他航空公司航班或用乘车方式抵达原定目的地。美联航还将要求其登机口服务人员每年接受培训,以掌握应对机票超售问题的技巧。对于那些确定无法找到的遗失行李,美联航将执行“直赔”政策,从6月起向失主提供1500美元赔偿。

至于机票超售问题,美联航的态度是,将减少特定航班的超售情况,但不能完全禁止这种情况。这些特定航班是指“出现机票超售情况后经常少有乘客自愿放弃座位的航班”,例如某一航线一天中最后一班航班,以及中小型飞机执飞的航班。

此前在接受美联社记者采访时,美联航首席执行官穆尼奥斯被问及暴力逐客事件是否令机票销量下滑。他说:“这件事以及我方处理方式令我们失信于公众……我怀疑,许多人可能不想乘坐我们的航班。”

暴力逐客事件令美联航陷入公关危机,它所属的联合大陆控股公司股价也出现下跌。美联航先前表示,2018年,穆尼奥斯将不再自动获得董事长头衔。按原计划,穆尼奥斯本应在明年联合大陆控股公司的年会上获得董事长头衔,但穆尼奥斯本人提出更改其公司合同,取消了这一任命计划。据新华社

责任编辑:穆启春 CN063
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