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腾讯否认《王者荣耀》负优化 卡顿问题为更新引起

2018-05-08 08:21:05   

王者荣耀》在近期更新后不少机型出现了运行性能方面的问题,有舆论称这是游戏针对部分手机机型进行了负优化,而腾讯游戏今天在微博上发文回应,称消息不实,并称出现的性能问题与版本更新有关,与负优化无关。


官方声明如下:

近日,有舆论指出,腾讯游戏旗下手游《王者荣耀》对“部分手机机型进行负优化,并对合作厂商收取高额技术优化费用”。经多方核实,相关言论均为不实信息。

我们就用户关注的几个核心问题进行如下说明:

1.腾讯游戏是否针对某些手机机型进行了“负优化”操作?

腾讯游戏不存在任何对手机终端“负优化”的操作。所谓“负优化”不仅会极大伤害用户体验,影响产品口碑,同时会徒增很多不必要的人力成本。一直以来,我们都怀着尊重甚至是敬畏的态度来对待“用户体验”。我们不会,也没有理由进行此类损害各方利益,有违商业逻辑的操作。

2.为什么我的手机之前玩王者不卡,最近出现闪退、掉帧、卡顿现象?

2018年4月20日,王者荣耀【命运结契】版本更新后,我们收到了部分玩家对闪退、掉帧、卡顿等问题的反馈,随后立即进行了紧急定位及修复,并于4月28日在安卓/iOS端上架了修复版本。目前,多数玩家的卡顿、掉帧、闪退问题已经优化,但部分玩家仍表示更新后依然存在问题,后续我们会持续收集相关案例定位问题,尽快修复保障玩家的游戏体验。

事实证明,近期突然出现的闪退、掉帧、卡顿现象与版本更新有关,与所谓“负优化”无关。

3.腾讯游戏是否通过向手机厂商收取巨额费用进行特殊技术优化?

在此严正声明,王者荣耀及腾讯游戏从未与任何手机厂商在技术层面进行付费合作,更不存在“巨额保护费”一说。

目前腾讯游戏所有技术优化方案都是完全开放且免费的,完全不存在封闭化、特殊化的技术合作,手机厂商可以通过正规合作渠道按照协议标准接入。只要有利于优化用户体验,推动解决技术难题,我们愿意与游戏上下游产业共同推动行业健康发展。


4.为何目前技术优化手段仅支持部分手机机型?

由于安卓机型硬件条件存在极大差异,从技术安全的角度出发,每项技术优化手段都需和不同的安卓版本进行适配,因此需要严谨的技术测试才能保证游戏安全、平稳运行。

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